MobileMe Offers its Apologies - Do We Accept?
by Darla Mack
I happened to be apart of that 1% of .Mac/MobileMe users who’s service was interrupted for a week or more. Wow… 1% seems like such a small number, but in a global percentage of users its HUGE!
Dear MobileMe member:
On Friday July 18, we experienced a serious issue with one of our mail servers that has prevented you from accessing your MobileMe mail account for the last week. We apologize for this service outage and the frustration it has caused you.
As a first step, we have enabled limited web access to your email account so you can check for messages you may have missed since the outage began, and send and receive new email. To access webmail, log into www.me.com as you would normally. Please note that this interim solution does not provide access to any email messages received or saved before the outage began on July 18.
Your remaining messages and folders will reappear when the restoration of your account is complete, at which time we will also re-enable access from desktop mail applications, iPhone, and iPod touch. We expect to be finished with this process by next Friday but you may have complete access sooner.
While the vast majority of your email messages will be fully restored, in the affected accounts a small percentage of email messages have regrettably been lost. This includes approximately 10% of messages received between 5:00 a.m. PDT on July 16 and 10:20 a.m. PDT on July 18. For more information, please visit this support article.
Please accept our deepest apologies for this service interruption and any messages you may have lost. We will do everything in our power not to let you down again.
Sincerely,
The MobileMe Team
Now if this was a free service I don’t think there would be as many frowns about it. But since we are shelling out $99 - $149 a year I think we deserve more than just a 30-day extension.
