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  Joe Moreno wrote @ November 14th, 2007 at 7:02 pm

Your example, using toothpaste, is a bit different than an electronic service.

Toothpaste involves physical goods (commodities). Over time, even though it may become less expensive to prepare a physical product, the economies of scale will only go so far and then the price per unit-of-measure will have to go up due to inflation.

Usually, in the electronic world, the case is exactly opposite. Over time electronic services, such as e-mail, Web hosting, etc, become cheaper in a truly open market.

SMS does not operate in an open market. There are only four tier-1 carriers, in the U.S. who provide SMS to more than 95% of the country, and this oligopoly can censor and charge what they want without concerns from any other competitor since the barrier to entry in the wireless market is insurmountable.

Earlier this year, when the first wireless carrier raised their SMS rates, I highly doubt the other carriers thought that it was wrong. Instead, when they didn’t see subscribers leaving over the rate increases, they increased their rates too. Obviously, a market with so few competitors works against its customers.

There is no competitor who could challenge the wireless carriers’ business model. The only foreseeable possibility could be Google if it wins a chunk of the 700 MHz spectrum, but that possibility is years away.

We have prepaid cell phones that we use for SMS testing. Last month, the price to send and receive an SMS tripled from 5¢ to 15¢ both to send and receive. What’s a customer to do?

You can’t blame the wireless carriers since their environment allows them to squeeze every penny from their customers.

  Isabel Hilborn wrote @ November 15th, 2007 at 2:26 pm

Toothpaste is an interesting drug store example, but I think razor blades would be more apropos. You buy your razor for $5 with two refill blades, and then additional refills cost a buck fifty apiece. The business model is not about the razor, it’s about the blades.

In other words, it’s not about the handset cost or even the monthly usage fee - it’s about extra minutes, messages, subscriptions and anything else that can be charged incrementally to the end-user.

Not sure anyone is going to be able to convince the carriers to approach this differently through persuasion — it’s going to have to happen through competition. My opinions are my own and don’t reflect those of my employer (disclosure - I am an account manager for this blog).

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